Technical Customer Success Manager & Business Developer. That's Mohamed.
I keep customers happy, bring new ones in, and build the automations that let both scale.
01 / Work
A customer-facing operator who turns friction into retention.
Customer success keeps clients. Business development brings new ones. Marketing gets them through the door. I do all three.
100+ accounts managed from onboarding to renewal
100+ sales closed and B2B clients like Experience Morocco
Meta ad campaigns and a brand that sold 250+ posters in the first 3 months
Team Lead at Majorel with 98% accuracy
Phone support at Terrain 360 and freelance design for Webhelp. Where I learned what customers need.
Terrain 360 · Webhelp · 2021 - 2022
Customer Service Advisor at Terrain 360, solving customer issues by phone every day. In parallel, freelance graphic design for Webhelp Agency, which taught me how to present an offer clearly.
What I brought
Content Moderator, then Team Lead at Majorel, with 98% accuracy.
Majorel · 2022 - 2024
Reviewed content at scale against strict policies with 98% accuracy, then moved up to Team Lead: training new moderators, mentoring the team and keeping quality high.
What I brought
Economics degree, Google Digital Marketing, and English C2.
Cadi Ayyad University · 2022 - 2024
Bachelor's in Economics at Cadi Ayyad University. Google Fundamentals of Digital Marketing and EF SET English C2. I work in Arabic, English, French and Spanish.
What I brought
100+ accounts, 100+ sales and +15% revenue in 2 months at SafeApps.
SafeApps (eGrow) · 2025 - Present
I own the full client lifecycle for SaaS accounts, from onboarding to renewal, and I close new business: 100+ sales so far. I run Meta ad campaigns (targeting, creative, conversion optimisation) and set up the tracking and messaging flows that keep clients engaged. I also script, film and edit UGC videos for the brand.
What I brought
250+ posters sold in the first 3 months, B2B clients, zero outside funding.
Postry · 2026 - Present
A DTC wall art brand on Shopify that I run end to end, from product to marketing. I sourced B2B clients including Experience Morocco, plus artist and creator commissions. Profitable with zero outside funding.
What I brought
Marketing opens the door. Business development closes the deal. Customer success makes it last. I've done all three.
02 / What I Bring
Capabilities overview
Customer success Customer Success I own the client lifecycle from onboarding to renewal for 100+ SaaS accounts. , business development Business Development I source partnerships and new accounts, from B2B clients like Experience Morocco to creator collaborations. and marketing Marketing I run Meta ad campaigns: audience targeting, creative and conversion optimisation. I also create UGC videos that explain the product and drive sign-ups, and my own brand sold 250+ posters in the first 3 months. combined, keeping every client Retention Clear onboarding, fast answers and regular check-ins, so clients stay and grow. , winning new ones Sales Full-cycle outreach that turned prospects into 100+ closed sales and +15% revenue in 2 months. , and leading the people Team Leadership As Team Lead at Majorel I trained and mentored moderators while keeping 98% accuracy. who make it happen, in four languages Languages Arabic, English, French and Spanish. I work with clients in their own language. .
03 / How I Can Help
Three areas, one goal: more customers who stay longer and spend more.
Customer Success
100+ accounts managed
I take clients from onboarding to renewal, so they get value fast and stay.
What you get
Business Development
100+ sales closed
I find the right partners and accounts, then turn conversations into signed deals.
What you get
Marketing
250+ posters sold in the first 3 months
I run Meta ad campaigns and build brands that turn attention into sales.
What you get
04 / UGC Content
UGC videos I created for SafeApps (eGrow): scripting, filming and editing short-form content that explains the product and drives sign-ups.
05 / What People Say
"How can one person have all these skills?"
"I didn't believe it at first, but you really can do a lot of things."
"You bring so much life to the office."
